Refund policy

Returns & Refunds

We want you to love your Joil. If something's not right, here's how we'll fix it.

Changed your mind?
You can cancel your order within 14 days of receiving it, as long as the pouch is unopened and still sealed. For safety and hygiene reasons, we can't accept returns of opened pouches unless they're faulty.

To cancel, email us at hello@joil.co.uk with your order number within 14 days of delivery. Then send the item back within 14 days of telling us. Return postage is paid by you unless the item is faulty or we sent the wrong thing.

We'll refund you within 14 days of receiving the item back, to your original payment method. If you cancel your whole order, we'll also refund the standard delivery charge you paid.

Faulty, damaged or wrong item?
Sorry about that. Email us within 30 days of delivery with your order number and a photo of the problem. We'll send a replacement or give you a full refund, including any postage costs. Your rights under the Consumer Rights Act 2015 are not affected.

Didn't wobble?
If Joil didn't set your oil, check the instructions first (temperature and amount matter). Still stuck? Email us and we'll help or sort out a replacement.